![]() ![]() And trust me, I was cool as a cucumber because I always know, losing your cool never gets you what you want. He aggressively said “NO No prepaid!” He then proceeded to take his tone to the next level of anger and threatened to call the police on us.LITERALLY.just because I was trying to understand what my options were. I remained calm, and asked if I can go buy a prepaid Visa card at the 7-11 down the road. I could not believe he was speaking to anybody like that let alone a customer. The clerk said absolutely not and his first and last suggestion was “I’ll just cancel the reservation and you will get your money back and you go somewhere else”. The problem was my cousin had his unemployment card BUT EXPIRED ID. I ask my cousin for a credit card because honestly I did not have any further available funds having already paid for the room. They just need a credit card for incidentals. ALSO, keep in mind the room is already paid for online. I kept my cool, and apologized because I can admit when I’ve made a mistake. As I was trying to explain the situation he kept cutting me off saying “No No No!”. The clerk/owner shut me down immediately, and in a very rude manner. I did have several other forms of ID though. This is totally my fault, but I could not find my Drivers license. Not to make this a sob story but was in town for a funeral.an unexpected death in the family so already I’m not myself. So here goes my experience: We get to the hotel around midnight after booking a last minute reservation on. The staff here which appeared to be the owner alone, was your worst nightmare! It takes a lot for me to write a negative review. However, there still needs to be a bare minimum standard in customer service. Let me first say that I spent years in Hospitality Management for Hilton, therefore I always lean towards empathizing with hotel staff because I know what they go through. Barcelo Bavaro Palace All Inclusive Resort.Hilton Hawaiian Village Waikiki Beach Resort.Hotels near University of California, Santa Cruz.Hotels near The Satellite Workspace and Digital Media Studio.Santa Cruz Hotels with Air Conditioning.Social distancing measures are in place staff at the property wear personal protective equipment a shield is in place between staff and guests in main contact areas guests are provided with hand sanitizer. Disinfectant is used to clean the property commonly-touched surfaces are cleaned with disinfectant between stays bed sheets and towels are laundered at a temperature of at least 60☌/140☏. This property advises that enhanced cleaning and guest safety measures are currently in place. This property reserves the right to pre-authorize the guest's credit card prior to arrival.įor guests' safety, the property includes a smoke detector in each accommodation. This property accepts Visa, Mastercard, American Express, Discover, Eurocard, and cash. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special requests can't be guaranteed and may incur additional charges. Special requests are subject to availability at the time of check-in. Please note that cultural norms and guest policies may differ by country and by property the policies listed are provided by the propertyĬharges for extra guests may apply and vary according to property policy.Ī cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. Safety features at this property include a smoke detector This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property accepts credit cards and cash The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Special requests are subject to availability upon check-in and may incur additional charges special requests cannot be guaranteed Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Extra-person charges may apply and vary depending on property policy ![]()
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